There are 3 main ways to report an incident:

1. Click on the report an incident button at the top of this page and fill out an incident report

2. Each Member has a link in their Help plan on the app which Members and Helpers can use to report an incident

3. Contact the listed Care Manager in your Service Agreement or Contact us at feedback@lendafriend.com.au

When an incident report is made, a Lend A Friend team member will begin an investigation into the incident.

We may contact the Member, the Helper or the reporter of the incident for additional information.

We will aim to find a solution to the incident and alert the appropriate authorities where necessary. 

• The death of a person with disability.
• Serious injury of a person with disability.
• Abuse or neglect of a person with disability.
• Unlawful sexual or physical contact with, or assault of, a person with disability (excluding, in the case of unlawful physical assault, contact with, and impact on, the person that is negligible).
• Sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity.
• The use of a restrictive practice in relation to a person with disability, other than where the use is in accordance with an authorisation (however described) of a State or Territory in relation to the person or a behaviour support plan for the person.

• That is an unexpected death of a Member;
• That caused (or reasonably have been expected to cause) a Consumer physical or psychological injury or discomfort that requires medical or psychological treatment to resolve;
• Where there are reasonable grounds to report the incident to Police;
• Involving unlawful sexual contact or inappropriate sexual conduct inflicted on a Member;
or
• Where a Member goes missing in the course of provision of services
Phone: 000

If you are unsure about your reporting requirements, contact us for clarification. There is no harm in sending us an incident report for an incident which is not serious. We will just let you know there is no cause for concern. There is risk however to not lodging an incident report for a reportable incident, so don’t hesitate to reach out when needed