Lend A Friend may collect personal information and data from potential and actual Members, Staff, Contractors, Website visitors, leads etc. The types of information collected can include:
Lend A Friend uses a suite of tools, software and systems to collect, manage and store personal data. In compliance with Australian Cyber security protocols, we use Australian servers and hosting for all website data collection, and use HIPAA compliant form capture software. A list of current tools and software being used, and why we use them is below:
Tools used are subject to change. Additional types of software may be used, all of which may collect user data:
Personal information collected by Lend A Friend may be used and disclosed in multiple ways:
You have the right to request that your data be removed from our database and storage. You can do so by contacting us via email and letting us know which information you want us to remove.
Email: admin@lendafriend.com.au
As a health care provider we may be required to store certain information for administrative, legal, or security purposes, for up to 7 years. If your information falls under this category we may be required to store your information, however we can provide you with a copy of the information we have stored for your records.
We know data security is important for our Staff, Members and Contractors, so we keep all sensitive information within Australia and Australian servers where possible, and use HIPAA compliant servers for any foreign data capture tools. Long term information storage uses Google Cloud encryption, and we never sell your data to any marketing or other agencies.
We limit access to sensitive information to only those who require access to perform their role.
We don’t disclose personal information to other Allied Health Professionals without Member permission first
In case of a data breech, we will notify you once we become aware of the data breech and will contact the Office of the Australian Information Commissioner to report the data breech and mitigate risk from the breech. The contact form for the Office of the Australian Information Commissioner can be found here
Your interaction with our online presence, in the form of messaging, comments, emails, form submissions may be stored indefinitely. We will store your personal Member and Helper information on our accounting and rostering software too while your Membership is active, and archive it if you no longer work with us, with deletion of your records possible upon request.
We are required to store some information, like incident reports for 7 years, and so some data may not be able to be deleted.
As an Australian business, we comply with the requirements under the Privacy Act 1988 (Privacy Act) to protect our consumer’s personal information from:
ABN 86 142 233 090
