At Lend A Friend, we use AES 256-bit encryption for Australian server stored documents. For our form capture data, we use HIPAA compliant providers. What this means is your personal, sensitive, and health care information is securely stored and safe!
By providing Helpers with our app, only Helpers who are approved to work with Members will have access to Member’s Help Plans and NDIS goals. If Members no longer wish to work with a Helper, all their information can be removed from the Helper’s app immediately
Our technology assists with the billing process, so no Helper can overquote, and all shifts are documented breaking down shift rate and date, time, provider transport time and KM, and service provided, for each Helper. We provide complete billing transparency
As an NDIS worker screening is more comprehensive than a police check, we make sure that all Helpers can pass this screening before meeting with any Members
We ask all Helpers to provide us with 2 references we can call to learn more about a Helpers character, personality and experience
We require Helpers to provide 100 points of identification to ensure legitimacy
Helpers must pass multiple interview steps designed to find the best and authentic disability support workers
If you or a family member is under 18, the Helpers you are sent will have Working With Children Checks
We keep copies of all certification and qualification, and provide access to these checks via the app.
Independent Support Workers are expected to comply with applicable State and Territory Government Covid-19 mandates or have valid medical exemptions in place. We train all Helpers with infection control training
All Helpers are eligible to work in Australia and have provided an Australian Business Number (ABN) proving they’re a legitimate Australian Business
Up to $10,000,000 of cover for personal injury, property damage, advertising liability or other public liabilities
Up to $1,000,000 of cover for damages caused by malpractice, or poor judgment
Read what our Members have to say about us on the home page
Look us up on Facebook, Instagram, and google! People have a lot to say about Lend A Friend
We provide you with an introductory video of the Helpers you have the chance of meeting! You can learn about a Helper before needing to invite them into your home
From Help plans and case notes, to invoices and rates, all your information is accessible in one place, and only the Helpers you agree to work with and care managers can see this information
We respect your confidentiality and only share your information with other allied health with your consent, or in case of emergency
Each Member has an Australian Care Manager who can support your journey with Helpers, work with you to develop your personal Help Plan, and provide support where needed
Members, their representative, Helpers, and even a concerned member of the public can easily lodge incident reports where needed through our website or within the Helper or Member app. Your care manager is also available to assist where needed
We do what we can to help you, so let us know what we are doing right, and what we can do better
To increase the skill level and consistency of support, we provide free educational modules and training to all our Helpers
We have policies in place to help Members and Helpers get on the same page, and can mediate when required
We respect the rights and freedom of choice of our Members. You can read about our code of conduct here
Your privacy is important to us. You can learn more about our privacy policy here (link the privacy policy page here)
From how we onboard our workers and members, to how we manage incident reports and invoices, all our policies can be found here.
As a growing team, with a focus on quality, we expect to make improvements and changes to the way we do things and to what is on our website.
ABN 86 142 233 090
